The following terms and conditions apply to your use of the Dean & Smedley Ltd prescription ordering service. These are additional to and supplement our website terms and conditions of supply ( which shall, and shall continue to, apply.

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the medicines (Medicines) listed on our website (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Medicines from our site. You should understand that by ordering any of our Medicines, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Medicines from our site.


  2. 1.1 is a convenient and confidential service that enables you to have access to prescription only Medicines by either submitting your prescription to us or by our pharmacist prescriber writing a prescription for you following the completion by you of our online questionnaire (and following the completion of such questionnaire, our pharmacist prescriber assessing that such Medicines are applicable to you).

    1.2 Typically, our current services and the process for providing such services fall in to one of two categories:

    (a) you fill in our online medical questionnaire, our pharmacist prescriber assesses your questionnaire, our pharmacist consults with you and then, if our pharmacist prescriber deems it appropriate, they will prescribe your Medicines and your order will be dispatched;

    (b) you visit our website, you order Medicines, any Medicines that require a prescription will be held by us until you have provided us with your prescription document (either via the post or in person) and then once your prescription has been received and assessed, assuming everything is acceptable to us, your order will be processes and dispatched.

    1.3 Our online services include an online consultation for a wide range of conditions along with providing you with Medicines, information and advice. All of the services will be provided by Dean & Smedley Ltd and any prescriptions will be written by one of our pharmacist independent prescribers who include Rachel Carpenter (GPhC Number 2036139) and Garry Barrett (GPhC Number 2043473).

    1.4 We will provide you with confirmation of receipt once we are in possession of your prescription. Any Medicines will only be dispatched once our pharmacist prescriber has checked and approved your prescription.

    1.5 will deliver your prescription to you once we have accepted your order.


  4. 2.1 You agree that by requesting services via, you give your informed consent to Dean and Smedley Limited and our pharmacist prescriber treating you for such conditions.

    2.2 You agree that Dean & Smedley Ltd, and any associated websites that we may refer you to as part of the services we offer have provided you will the appropriate level of information to enable you to make an informed decision about whether or not our services and any treatment are suitable, appropriate and necessary.

    2.3 By using our services, you agree and acknowledge that you have read and understood the information on any patient information leaflet provided relating to the treatment provided under our services and that you are not aware of any reason why you cannot receive any of our services.


  6. 3.1 If you add any Medicine to your shopping basket you will be asked to provide additional information by completing a short questionnaire in order that our pharmacist can ensure that the Medicines are appropriate.

    3.2 Should there be no issues with your order, it will be approved by our pharmacist and despatched in accordance with our terms of supply (

    3.3 In some circumstances our pharmacist may need to make contact with you to discuss your order. If we, or our pharmacist deem this necessary, we will not be able to process your order without our pharmacist either speaking to you on the telephone or via email.

    3.4 In order for the Dean & Smedley Ltd pharmacist prescriber to assess if our services and any Medicines are suitable for you, you agree and acknowledge that you have answered our medical questionnaire and any other questions in full, honestly and accurately and to the best of your knowledge. In addition, you agree and acknowledge that you have made us aware of all information and circumstances that may be relevant to, and/or affect, the provision of any services by Dean and Smedley Limited.

    3.5 You agree and acknowledge that you have completed any prescription that you send to us accurately and in full.


  8. 4.1 You acknowledge that Dean and Smedley Limited are unable to guarantee the effectiveness of any treatment/Medicines.

    4.2 Any treatment/Medicines provided to you is strictly for your own personal use and you will not, under any circumstances, sell, share, offer or otherwise allow or encourage anyone other that yourself to use any of the Medicines provided.

    4.3 You agree that you will:

    (a) follow and instructions given to you by Dean & Smedley Ltd and/or our pharmacist prescriber;

    (b) read all appropriate patient information leaflets/documentation;

    (c) contact us if you have any questions or concerns about your Medicines or any of the services we have provided to you;

    (d) be required to make a separate payment for all subsequent Medicines and services provided by us; and

    (e) contact us if you experience problems related to the services provided or the Medicines.

    4.4 We reserve the right to refuse to dispense Medicines to you where:

    (a) we deem information provided by you and/or your prescription to be unclear and/or incomplete;

    (b) we require further information about the Medicines; and

    (c) in our reasonable opinion, we deem it inappropriate to do so taking into account surrounding factors and circumstances.


  10. 5.1 When purchasing certain Medicines on our site, there is a legal requirement for us to advise you that you cannot order any more than the maximum quantity.

    5.2 If you add pharmacy medicines to your shopping basket (marked with a green "P" on our website) you will be asked to provide us with additional information by completing a medical questionnaire


  12. 6.1 When ordering some of our Medicines from you must ensure that any quantity you order matches the quantity referred to in your prescription.

    6.2 As a general rule, simply enter the number in the case of tablets, the number of millilitres for liquids and the number of grams for items measured by weight.

    6.3 If you are ordering multiples, enter the cumulative number, millilitres or weight.


  14. 7.1 Subject to condition 7.2 below, all deliveries will be sent via Royal Mail recorded delivery at a cost of £3.50. This delivery cost will not be charged in relation to orders over £35.00 unless your order, in our reasonable opinion, is considered heavy.

    7.2 At your request, deliveries can be sent by Royal Mail Special Delivery. The cost of this service will be added to your order at a cost of £5.45. For the avoidance of doubt, this cost will be instead of the cost referred to in condition 7.1 and such charge will be made whatever the value of your order if you choose this delivery option.

    7.3 If, in our reasonable opinion, your order is considered too heavy to be sent for the delivery costs referred to in conditions 7.1 or 7.2 we reserve the right to make such additional postage charges as we deem applicable.

    7.4 A signature by an adult will be required when your parcel is delivered.

    7.5 As far as reasonably practicable, all orders will be dispatched within 2 working days of receipt and any orders received after 2pm will be considered as being received on the following working day.

    7.6 In accordance with the information provided by Royal Mail Group Limited (Royal Mail), Royal Mail aim to deliver all items posted first class within 1 to 2 days of posting (but this is not a guaranteed timescale) and all items sent by special delivery are guaranteed to be delivered the following day, subject to the terms and conditions of Royal Mail.


  16. 8.1 Both private and NHS prescriptions can only be dispensed under English law when we receive a prescription written by a doctor who is registered with the General Medical Council in the United Kingdom or the prescription is written by a pharmacist prescriber registered with the General Pharmaceutical Council.

    8.2 Unless otherwise stated, all prescriptions must be paid for at the prevailing rates.

    8.3 Some patient may be eligible for free prescriptions. If so, we will ask you for proof of exemption.

    8.4 For what, if any, proof of exemption you may be required to provide, please review the reverse of your prescription or for further information, please visit the NHS website or contact our online pharmacy helpline 0845 647 8 746.


  18. 9.1 Your online medical questionnaire/consultation will always be subject to review and approval by our pharmacist prescriber.

    9.2 The cost of our services will include consultation fees and the cost of your Medicines.

    9.3 When you purchase Medicines or you send us an NHS or Private prescription to be dispensed, your order is being dealt with by our internet pharmacy located at 1 West Street, Swadlincote, Derbyshire, DE11 9DG. You are welcome to check the registration of this pharmacy at or by clicking on the green "registered pharmacy"cross/box on our website.

    9.4 If you have not received your order within a reasonable period of time, or when you do receive your order it is incomplete, please contact us on 0845 647 8 746 or via . Once any Medicines have been despatched we cannot offer a refund.

    9.5 You may not cancel or return an order for prescription medicines except in circumstances where the Medicines are damaged, faulty in some way, do not relate to your prescription or the order has not been sent as prescribed. All returns and cancellations will be at the sole discretion of Dean & Smedley Ltd.


  20. 10.1 Dean & Smedley Ltd will ensure that your personal and medical information provided to us as a result of you wishing to use our services will be kept strictly confidential and will not be disclosed by Dean & Smedley Limited to anyone not involved in your care and the provision of the services without your consent.

    10.2 We will ask you for details of your General Practitioner and you agree to us informing them of the treatment/Medicines

    prescribed by us.

    10.3 You consent to us using anonymised details that do not specifically identify you with third parties and our carefully selected business partners for audit purposes.

    10.4 By providing us with your address, telephone number and/or email address you consent to us contacting you by these methods in relation to our services as we deem necessary or appropriate.


  22. 11.1 Any complaints about your order should be addressed to the pharmacist dealing with your prescription in the first instance. Thereafter, you should contact our head office at ukpharmacyonline 65 Horninglow Road, Burton upon Trent, Staffordshire, DE14 2PP or via .

    11.2 Our aim is to provide the best possible service at all times. If we fall short of these standards at any time or you are unhappy with our services in any way, you may speak to a member of our team on 0845 647 8 746.


  24. You can find details regarding the Publication Scheme for Dean & Smedley Ltd describing the NHS services we provide, as required under section 23 of the Freedom of Information Act 2000 at .


  26. If you wish to contact our pharmacist about your online prescription order, please email . If you wish to get in touch with Dean & Smedley Ltd, please contact us as follows:

    - by telephoning our online pharmacy on 0845 647 8 746

    - by writing to Dean & Smedley Ltd ukpharmacyonline 65 Horninglow Road, Burton upon Trent, Staffordshire, DE14 2PP

    - via email to

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